Ask every finished job for an honest Google review: once in person, once by text, one reminder. Log each ask here so nobody gets skipped or asked twice.
Same day as the final walkthrough
Reminder on day 4, close out on day 10
Nothing due. Customers show up here 4 days after you log the ask, with the reminder ready to send.
Customers only
Opens the “write a review” box on Wild Roofing’s Google listing. Same link the website uses.
https://search.google.com/local/writereview?placeid=ChIJIZ_Ab18Xw4gRD787i8ic0mkPublic placements invite reviews from people who never hired you, which Google treats as fake engagement.
Saved on this phone only
Every ask you log lands here with its status. Send the first text, then tap Log ask.
Give the review card with the closeout paperwork and say the line. Then move on. Don’t wait while they write.
Text the link, or email it if they don’t text. Log it here so the reminder lands on time.
No review yet? Send the reminder once and mark it reminded.
Still nothing? Mark it closed. Never ask a third time.
Mark it reviewed and reply within 2 business days, good or bad.
Who does what: the crew lead hands the card and says the line at the walkthrough. Whoever closes out the job sends the text, logs it, sends the reminder and answers reviews.
Neutral on purpose. Never ask for five stars and never suggest what to write.
Thanks again for having us out. We’re a family-owned company, and most of our work comes from neighbors and referrals. This card has a link to our Google page. If you get a minute this week, we’d really appreciate an honest review.
Hand the card, then move on to the paperwork.
The Send panel fills this in for you.
Works by text or as a reply to the first email.
How did we do? Scan the code to share your honest review on Google.
Print the QR code right next to it.
Reply from the Google account that manages the Wild Roofing profile, within 2 business days. Change a line each time so replies don’t read as copy-paste.
Thank you, [Name]! It was a pleasure working on your home. If you ever need anything for your roof, we’re a phone call away at (941) 900-4490. – [Your name], Wild Roofing
We appreciate you taking the time, [Name]. Thanks for trusting our crew with your roof. We hope it serves you well for years to come. – [Your name], Wild Roofing
Thank you for the honest feedback, [Name]. We’re glad the roof turned out well, and we hear you on [the point they raised]. We’re working on it. If there’s anything we can do, please call me directly at (941) 900-4490. – [Your name], Wild Roofing
[Name], I’m sorry this didn’t meet your expectations. We take it seriously and want to understand what happened. Please call me directly at (941) 900-4490 so we can talk it through. – [Your name], Wild Roofing
Fix the problem because it needs fixing. Never tie a fix, refund or discount to changing the review.
Thank you for the feedback. We can’t find a project under this name in our records. Please call us at (941) 900-4490 so we can look into it. – Wild Roofing
If it breaks Google’s rules (spam, a competitor, never a customer), flag it from the Business Profile instead of arguing.
Job addresses, prices, insurance claim details, or anything the customer didn’t mention first. No arguing facts in public.
Breaking these can get reviews deleted or the listing suspended, and some carry FTC penalties.
Rules change. Recheck once a year. This is a working summary, not legal advice.
Point your phone camera here
Opens Wild Roofing on Google so you can leave a review. Turn your screen brightness up if it won’t scan.